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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Tim Brooks

Tim Brooks

June 18, 2025

5  out of  5
rating by Tim Brooks
"Nicole's office is fantastic to work with. I want to especially shout out Patrick there. He's super nice and really responsive. I was the executor of an estate that wasn't well planned out. Patrick really helped me sort out issues with auto and home insurance for the estate. Highly recommend this team!"
We responded:
"Thank you Tim so much for the kind words and 5-star review!! We're happy we could help. "
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Hannah Harness

June 13, 2025

5  out of  5
rating by Hannah Harness
"Patrick has been just the absolute best! He responds so quickly and makes everything so simple. I was able to set up auto insurance in an hour and ended up adding a couple more policies the following week. Not to mention how affordable it is! 10/10 recommend!"
We responded:
"Thank you so much Hannah!! We're fortunate you have picked us to help you with your insurance needs and really truly appreciate the review. "
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Rob Miller

June 6, 2025

5  out of  5
rating by Rob Miller
"Patrick at Nicole's agency was great! He was timely, thorough and have everything ins order very quickly. Couldn't be happier with the end result. Thank you!!"
We responded:
"Thank you Rob for the review and the kind words. We really appreciate it and I'm so glad you had a great experience!"
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Pete Mellon

June 6, 2025

5  out of  5
rating by Pete Mellon
"Explained everything very well and made sure I understood everything before I signed on."
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Debbie Bond

June 6, 2025

5  out of  5
rating by Debbie Bond
"Patrick at Nicole Grigg’s State Farm office in Silverdale is the person I always ask for. He’s knowledgeable and always makes the changes I request in a timely manner … and with no mistakes. That’s because he follows up to make sure everything is done accurately.He always contacts me with a phone call or a text to let me know my request is complete! Great service Patrick😊 I truly appreciate his willingness to go above and beyond! Thank you Patrick! D. Bond"
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Camila G. González

May 30, 2025

5  out of  5
rating by Camila G. González
"The best agent, Patrick always is able to help you and make everything work for you!"
We responded:
"Thank you Camilla! We agree, Patrick truly gives everyone his best."
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Blaine Smith

May 9, 2025

5  out of  5
rating by Blaine Smith
"Patrick was awesome! Very nice. Professional and knowledgeable. Thank you"
We responded:
"Thank you Blaine!!! We appreciate the 5-star review!"
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Derek Leavitt

May 7, 2025

5  out of  5
rating by Derek Leavitt
"Awesome customer service helped with everything i needed. Great place to get insurence"
We responded:
"Thank you so much Derek! We're happy you are with us :)"
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Jeffrey Phillips

May 6, 2025

5  out of  5
rating by Jeffrey Phillips
"Patrick is breath of fresh air. He took charge of moving me to the Silverdale office. He is personable and made the transfer easy. He actually listens and makes great suggestions. Two days after the transfer I was involved in an incident. I was in a panic and soon Patrick was on the phone with me. In less than one day the issue is in my rear window. Thank you for your knowledge and making the situation the best it could be"
We responded:
"Jeff I think you may have just made Patrick's entire week with this review! Thank you so much for choosing us and we're so sorry you had a recent claim but you're absolutely right. Our team here loves to deliver on our promise of making sure you are taken care of when you need us. "
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Tom Mcginity

April 25, 2025

5  out of  5
rating by Tom Mcginity
"Anna is amazing!"
We responded:
"Thank you Tom! We appreciate the 5-star review!!"
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Joel Gillum

April 24, 2025

5  out of  5
rating by Joel Gillum
"Pleasantly impressed with Summer's assistance!"
We responded:
"Thank you Joel!! We appreciate the review and kind words so much"
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Macy Greer

April 3, 2025

5  out of  5
rating by Macy Greer
"Summer is fantastic!"
We responded:
"We agree!!! Thank you Macy for the 5-star review! :)"
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Gretchen Dru

April 2, 2025

5  out of  5
rating by Gretchen Dru
"Patrick was so helpful in getting me set up with car insurance for my 16 year old daughter on our family’s policy. Way to walk us through all the options, savings programs, and coverage. I really appreciate your clear and calm approach to a process that can be overwhelming. Thank you, Patrick!!"
We responded:
"Thank you Gretchen!! Patrick genuinely cares and I am so happy that showed through the process of getting you all set up. "
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Hunter Birge

April 1, 2025

5  out of  5
rating by Hunter Birge
"We recently switched to State Farm, and my onboarding experience with Anika was fantastic! She made the entire process smooth, answering all my questions with patience and clarity. She took the time to understand my needs and find the best coverage for me. It’s great to work with someone who genuinely cares about their customers. Highly recommend this agency for anyone looking for top-notch service!"
We responded:
"Thank you so so much Hunter!! Made our day :) So happy you are with us and we look forward to helping in any way we can for many years to come. "
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B Trunnell

March 27, 2025

5  out of  5
rating by B Trunnell
"The thing I like the most is the rapid response. Sure, I appreciate the fair price, but having someone get back to me with an answer promptly is gold. If it takes more research, she lets me know, then follows up. Anna, thank you."
We responded:
"Thank you so much Mr. Trunnell. We so appreciate the kind words and your business. "
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Jan Kennaugh

March 13, 2025

5  out of  5
rating by Jan Kennaugh
"Very responsive and helpful office. Summer is the BEST! Prompt and professional service at all times. Recommend highly."
We responded:
"Thank you Jan!! This review will make Summer's entire week. We appreciate you. "
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linda hess

March 6, 2025

5  out of  5
rating by linda hess
"Very helpful and full of knowledge!"
We responded:
"Thank you Linda!!! We appreciate you. "
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Jon Stroup

March 6, 2025

3  out of  5
rating by Jon Stroup
"I used to love State Farm I went so many years with my payment getting lower and lower every year and then all the sudden my office closed I get transferred to a new location and my payment has just gone up and up and up and up and up and just won't stop going up. I guess I should have got off my butt and shopped for lower cost insurance a long time ago. I don't know what happened to State Farm they always have some excuse but I'm just tired of this. What I really hate is all the sudden going to pay your bill and it's changed and I have to call the office and let them dig in which always takes a while for them to figure out exactly why my bill goes up every month. I just don't feel like they got my back. I don't think it's the office directly that I work with I think it's just State Farm over all. Feeling just sad about this... Only reason they got three stars is because I like this office I like the owner and I think she's committed but unfortunately that's not helping my pocketbook."
We responded:
"Hi Jon, Thank you for also emailing me and giving me the opportunity to help. I have replied as well with policy specific information for you. Your premiums will be the exact same no matter which State Farm office you are with as your premiums are based on you as a person, the car you drive, your coverages, address and more. Unfortunately all insurance companies had to take rate in Washington State in the last few years as the cost to replace and repair vehicles has increased as well as medical expenses from injuries and lawsuits (2023 was the highest number of auto fatalities in the last 33 years). The increased costs with increased claims and severity of claims drastically changed what Washingtonians pay for insurance premiums. I wish I had more control over premiums and I genuinely want all of my customers to be happy here with their coverages, premiums and service we provide. This business and my customers happiness means SO much to me. "
Profile photo of Michael Sullivan

Michael Sullivan

February 28, 2025

5  out of  5
rating by Michael Sullivan
"Black ice got the best of my car recently and was deemed totaled. This was a first for me. Nicole Grigg State Farm office was so wonderful to work with! Everyone I spoke to was extremely knowledgable, helpful, and super efficient. I truly had an incredible experience despite the terrible situation I was in. I highly recommend checking them out if you're looking for a new insurance agent. :)"
We responded:
"Thank you for the 5-star review!! We REALLY appreciate the kind words and appreciate the trust you out in us to insure what means most to you. "
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Sharon Stiles

February 26, 2025

4  out of  5
rating by Sharon Stiles
"My interaction with Anika Reynolds from silverdale WA was excellent I was comparing my current prices with possible changes. She presented the information very timely and recheck back with me for my decision. Excellent customer service."
We responded:
"Thank you for the kind words Sharon! We look forward to continue working with you so that we may turn that 4 stars into 5 ;) "
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Marilyn Gorman

January 29, 2025

5  out of  5
rating by Marilyn Gorman
"Great service. Patrick was very efficient and friendly. He deserves a raise."
We responded:
"Thank you Marilyn!!! Patrick is AWESOME. "
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David Stephen

December 24, 2024

5  out of  5
rating by David Stephen
"Today, we successfully transferred both vehicle and home insurance policies to State Farm ... ANNA ELLINGBOE, Customer Service Representative for the Nicole Grigg Ins Agency Inc. - was knowledgeable, attentive, professional and, thorough from 'beginning to end'. Many thanks to Anna for her excellent service."
We responded:
"Thank you for the review David! We really appreciate it and I'm thrilled you had such a great experience with Anna. She is great at what she does for sure. "
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william gadberry

December 20, 2024

5  out of  5
rating by william gadberry
"We talked to Summer for information on insurance for a second home. We felt that she was working to get us the best insurance for the lowest price. When we had questions she was able to answer them for us. I'll not hesitate to send my friend to Summer when they have insurance needs."
We responded:
"Thank you so much!! And congratulations on the second home. So appreciate ypu and your business with us. "
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Kaden Perryman

December 20, 2024

5  out of  5
rating by Kaden Perryman
"Anika was very knowledgeable and kind. Will absolutely recommend her to others."
We responded:
"Thank you Kaden!!"
Profile photo of Mason Scarlett

Mason Scarlett

December 20, 2024

5  out of  5
rating by Mason Scarlett
"Anika is the best! She helped me understand things I never knew about. And helped me get an idea of what I want to do in the future!"
We responded:
"Thank you Mason! "